Frequently Asked Questions
BearAndTees Store FAQs
Effective date: January 17th, 2018
If you are in any way unsatisfied with your purchase, please contact BearAndTees Store Support at firstname.lastname@example.org
BearAndTees Store works hard to ensure that all our products are printed to high-quality standards & shipped on time and accurately.
Customers have 30 days from the day they received their item to request a replacement or return. Shipping and handling fees are not refundable in any cases.
First of all, if you would like to refund or return for any reasons, please contact BearAndTees Store support at email@example.com
1. When can I request a replacement item?
A: Each product has to be inspected carefully before delivered. But mistakes are inevitable and to make sure that all customers are satisfied, we offer replacement items for any of the following reasons:
- The product itself is flawed;
- The quality of the printing is poor;
- Final product is materially different than the design presented on our website;
- The following information of product is not the same as the order: type, size, color, printing content.
2. How do I return items?
A:If customer would like to return the item we only accept return of items if they meet all of following conditions:
- Within 30 days of receipt of your shipment
- In original condition
- Unwashed and Unworn
- In the original packaging
After contacting BearAndTees Store support at firstname.lastname@example.org and receive our response, please do exactly following instructions:
Pack all the returned items, along with a print off of your confirmation of purchase email
Go to local post office, or another courier, to ship the package to this address:
Physical Mailing Address:
11923 NE Sumner St, STE 804865,Portland, OR, 97220
Please provide us the tracking number from post office or couriers
You will receive an email as soon as we received your items. We will also send you another email to notify you if we approve or reject to refund in your case.
3. Can I exchange for switching size/color of the product?
A: We offer exchange 1 size smaller or bigger than the original size on the order size. In this case, shipping and handling fee is $10 for t-shirts and $15 for the others.
We do not offer return for any product except CUSTOM PRODUCTS (CLOTHING, MUG, HAT). If you are not satisfied with your purchase, please contact BearAndTees Store Support at 11923 NE Sumner St, STE 804865,Portland, OR, 97220 We’ll make it right
4. Can I Get Expedited Shipping?
At this time we don’t offer an expedited service. We work as fast as we can to get all orders out as soon as possible, but can’t guarantee your items will arrive by a certain day because all of our products are freshly made to order.
What Methods Of Payment Do You Accept And Is The Site Secure?
We accept all major credit cards as well as PayPal. We use woo commerce as our e-commerce provider, and they are as secure as you can get.
5. What Happens If I Typed My Address In Wrong?
If you catch the mistake before you receive the shipping notification email, send us an email and we’ll do our best to get it changed for you! If you don’t catch the mistake before we ship the package, there is no way for us to change it. If you are having mail forwarded to a new address, please don’t send the order to the old address. The packages are not guaranteed to be forwarded.
If the package is returned to us, we can resend it to your correct address for a $5 reshipment fee.
6. Can I Edit An Order I Just Placed?
We can usually adjust an order up to 5 hours after it has been placed. Send an email as soon as you realize a change needs to be made to email@example.com. Someone will get back to you within 24 – 48 hours (excluding weekends) and let you know if the change can be made. There is no guarantee that we will be able to make the change, but we can always facilitate an exchange once you get your order.
7. Can I Cancel My Order?
Since we are a direct-to-garment printer, we custom print each shirt based on your order. Because of this, once you place an order it goes right to our production queue and our team gets started printing your items. If you email us within 5 hours of placing your order there may be a chance we can cancel it. You can always return your item once it comes with a full refund minus the shipping costs.
8. My Shirt Didn’t Fit. Can I Exchange or Return It?
Of course you can! We’ve got a 15 day return/exchange policy that starts counting down the day you receive the shirt in the mail (based on UPS tracking). We are happy to exchange or return shirts for any reason. The only exceptions are for custom shirts, clearance shirts and imperfection sales. For those three categories, no returns or exchanges are accepted. You can read the full exchange and return policy here.
9. I Have Another Question.
No problem! Contact Us. We’ll be happy to help you out.